We're aware that you put your trust in us by shopping in our webshop. Therefor, we see it as our responsibility to make sure your privacy is protected. Here you can find information about the personal information we use in our webshop, why we do so and how it improves your user experience within our webshop.
Ordering in our webshop
Our webshop is developed by using open source software. Your data are not shared with an external software company. The open software used is secured by SSL encryption and passwords. Coockies are used to gather technical information regarding your use of this software, no personal data are gathered or stored. We use webshosting and emailservices from an external party. This party processes personal data and will not use your data for personal goals. This party may however gather metadata regarding usage of their services, but these data are not personal. Our webhost has taken technical and organisational measures to prevent loss or improper use of your personal data and is under the agreement of secrecy. Automatically gathered data are processed to optimise our service. These data (e.g. your IP address or webbrowser) are not personal data.
When you send us an email or message, we might store this message as long as neccessary. Sometimes we ask for specific information related to your question, to be able to give a better advice or answer your question. We store this information on a secured server hosted by a third party. We and/or this third party will not combine this information with other personal information that we have.
For regular email correspondence we use the services of a webhost. This webhost has taken technical and organisational measures to prevent loss or improper use of your personal data and has no entry to our mailboxes. We treat our email confidential.
To deal with payments, we use external payment provider platforms. These providers process your name, address and payment details like your banking account number. These providers taken technical and organisational measures to secure your personal data. They remain the right to use your data to improve their service. In case of postponed payment, they will share your information with creditapprovers. They will only store your data within the legally determined period.
If you order in our webshop, it's our responsibility to make sure the order is deliverd to you. We use external suppliers to deliver orders. Therefor, we have to share your name, address and town. The suppliers will only use these data to deliver the order.
For our administration and bookkeeping, we use an external administration office. We share your name, address and town, plus your order details. These data are used to administer your invoices. The data are securely stored. The administration office will not use your data for any other purpose and is under the agreement of secrecy.
Your data are retained as long as you're a customer of us or as long as this webshop exists. If you inform us to no longer be a customer, we'll consider it as a right to be forgotten and your data will be erased. Based on legislation we'll have to retain your invoices for the legally determined period, but our employees will no longer be able to access your customer details.
The right to see, change or delete your data
You have the right to ask for insight, change or deletion of your data. To do so, you can send an email to email@example.com.
This privacy statement is alligned with the use and possibilities of this webshop. Changes within this webshop may lead to changes of our privacy statement. Therefor we advise you to regularly check this privacy statement. In case of questions, please contact us at firstname.lastname@example.org.