No products
Prices are tax included - SHIPPING WITHIN MAX 1 WORKDAY !
Webshop is: the person ordering dropshiporders in de webshop of Makeupgroothandel-shop.nl.
In all cases the following applies:
Return/exchange is only possible if the product has not been used and is intact.
The customer asking for a return/change, contacts the Webshop for instructions. Makeupgroothandel-shop.nl does not communicate directly to customers of the Webshop!!
Products are returned directly to Makeupgroothandel-shop.nl in the original protective packaging.
The address for returns is the name of the Webshop followed by the address of Makeupgroothandel-shop.nl (the customer will not see that Makeupgroothandel-shop.nl is a different company than the Webshop). The customer puts his/her name on the return.
Here you find all possible scenario’s related to returns/changes.
a. Customer informs Webshop that he wants to exchange the product to another product with the same price:
Webshop informs Makeupgroothandel-shop.nl about this.
Webshop instructs the customer to send the product to Makeupgroothandel-shop.nl. Shipping costs have to be paid by the customer.
Once the product has been received without damage, Makeupgroothandel-shop.nl will send a new product to the customer and informs the Webshop about this. Shipping costs will be paid by Makeupgroothandel-shop.nl.
Webshop informs the customer that a new product is on its way.
b. Customer informs Webshop that he wants to exchange the product to another product with different price:
Webshop informs Makeupgroothandel-shop.nl about this.
Webshop instructs the customer to send the product to Makeupgroothandel-shop.nl. Shipping costs have to be paid by the customer.
Once the product has been received without damage, Makeupgroothandel-shop.nl sends the other product to the customer and informs the Webshop about this. Shipping costs will be paid by Makeupgroothandel-shop.nl
If the new product has a lower price, the Webshop will receive a digital voucher for the difference. If the new product has a higher price, Makeupgroothandel-shop.nl will invoice this to Webshop (before the item is shipped).
Webshop informs the customer that a new product is on its way and takes care of the financial consequences for the customer.
c. Customer wants to return a product and doesn't want to have anything else:
Webshop takes care of the financial consequences for the customer.
d. Customer informs Webshop that a product is defect or damaged:
Webshop asks for a picture and explanation. The enveloppe/parcel should be visible as well on the picture.
This should happen right after receipt of the order: if Makeupgroothandel-shop.nl receives such a mail from Webshop after a week or more after delivery, Makeupgroothandel-shop.nl can not respond to that (because damage can also occur after delivery, by false use).
Webshop sends the picture to Makeupgroothandel-shop.nl.
If both Webshop and Makeupgroothandel-shop.nl agree that it concers a producterror or a damage resulting in the product not to be used anymore, Makeupgroothandel-shop.nl will send a new product to the customer, without any costs for the Webshop.